Shipping policy

Last Updated: October 2026

Ishman Studio provides shipping services to customers in the United States. We provide clear information about shipping costs, order processing times, estimated delivery times, and order tracking.

1. Shipping and Fulfillment

All orders are processed, packaged, and shipped from our U.S. fulfillment location:

EMMA ISHMAN YJ INC
422 High St
Freeport, PA 16229
United States

Orders are prepared and shipped from this location after payment has been successfully received and the order has completed our standard processing process.

The shipping method, shipping fee, and estimated delivery time applicable to your order are displayed at checkout before you complete your purchase.

2. Shipping Rates

Orders of $50 or more: Free standard shipping
Orders under $50: $5.99 standard shipping fee

The applicable shipping charge is displayed at checkout before payment is completed.

3. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment.

Our standard processing schedule is:

Orders placed before 2:00 PM U.S. Eastern Time may begin processing on the same business day.
Orders placed after 2:00 PM U.S. Eastern Time are normally processed on the next business day.
Saturdays, Sundays, and U.S. federal holidays are not counted as business days.

Order processing includes payment verification, preparing the products, packaging the order, and handing the package to the shipping carrier.

The 1–3 business day processing period is an estimated timeframe.

4. Delivery Time

After an order has been processed and handed to the shipping carrier, standard delivery generally takes approximately 3–7 business days.

The estimated total timeframe from order placement to delivery is therefore generally approximately 4–10 business days, including order processing.

Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

5. Shipping Destinations

We ship to eligible delivery addresses within the United States.

If an address is supported by our available shipping service, the applicable shipping option will be available at checkout.

If an address is not supported by our shipping service, shipping to that address is not available and the order cannot be completed using that address.

We do not ship to locations outside the United States.

The shipping destination must be entered accurately during checkout. The available shipping option and applicable shipping charge are displayed before payment is completed.

6. Order Confirmation

After your order is successfully placed, an order confirmation will be sent to the email address provided during checkout.

The order confirmation may include:

Order number
Products purchased
Order total
Shipping address
Other relevant order information

Please review your order information carefully. If you identify an error, contact us as soon as possible.

7. Order Tracking

When tracking information is available, we will provide the tracking number after your order has been shipped.

Tracking information may take some time to become active after the package has been handed to the carrier.

Once tracking information is available, customers can use the tracking number to monitor the shipment through the carrier's tracking system.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error in your shipping address, contact us as soon as possible at:

service@ishmanstudio.com

If the order has not yet been shipped, we will make a reasonable effort to update the shipping information.

Once the order has been handed to the shipping carrier, we may not be able to change the delivery address.

If an order is returned because the customer provided an incorrect or incomplete shipping address, contact us to discuss the available options. Additional shipping charges may apply if the order needs to be shipped again.

9. Shipping Delays

We make reasonable efforts to process and ship orders within the timeframes stated in this policy.

Delivery may take longer than estimated because of carrier delays, severe weather, holidays, transportation disruptions, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery timeframe, contact us at service@ishmanstudio.com. We will review the order and available tracking information and provide reasonable assistance.

10. Lost, Missing, or Damaged Packages

If tracking information shows that a package has been delivered but you cannot locate it, first check your mailbox, delivery area, package room, reception area, or another location where the carrier may have left the package.

You may also contact the shipping carrier using the tracking information provided for your order.

If you are still unable to locate the package, contact us at service@ishmanstudio.com so that we can review the order and shipping information.

If your package arrives damaged, contact us as soon as possible. We may request photographs or other information to review the issue.

Refunds, replacements, or other remedies for damaged or missing merchandise are handled according to our Refund and Return Policy and the circumstances of the individual order.

11. Shipping and Returns

This Shipping Policy explains our shipping procedures and does not replace our Refund and Return Policy.

For information about return eligibility, return time limits, return shipping costs, refunds, damaged products, or incorrect products, please refer to our Refund and Return Policy.